Maternal satisfaction with intrapartum care services and its associated factors among mothers who delivered from health facilities within a city in Uganda. A descriptive cross-sectional community study

Abstract

Abstract Background: keeping an eye on and assessing maternal satisfaction enhances the effectiveness and quality of care during the intrapartum period and if not regularly accessed, could lead to detrimental effects on maternal and newborn outcomes following intrapartum. Therefore this study aimed at assessing maternal satisfaction with intrapartum care services and its associated factors among mothers who delivered from health facilities within Soroti City Methods: Background characteristics of participants were collected using an interviewer-administered questionnaire was used. Data entry and analysis were performed using Statistical Package for the Social Sciences (SPSS) version 27.0 software. A crude and adjusted odds ratio with a 95% confidence interval (CI) was computed to identify associated factors. Results: 86.5% gave birth from government facilities while 13.5 % delivered from private facilities. Overall 70.4% of mothers were satisfied with the intrapartum care services received from health facilities in Soroti City. Mothers who gave birth in private facilities were more satisfied (95.2%) compared to those in public facilities (66.5%). Type of the healthcare facility AOR(95%CI) 7.504(1.573-35.787),duration of hospital stay before delivery AOR(95% CI)2.674(1.300-5.502),periodic updates AOR (95% CI) 0.247(0.116-0.530),plan to have the pregnancy AOR(95%CI),2.483(1.280-4.814)overall cleanness AOR(95%CI) 0.07(0.013-0.378),delivery position of patient choice AOR(95% CI) 0.228(0.069 0.754),privacy AOR(95% CI) 0.102(0.050-0.209), and Pain management AOR (95% CI) 0.334(0.152 0.738) were significantly associated with satisfaction. Conclusion: The overall satisfaction of mothers with intrapartum care services provided was relatively high. Majority of the mothers gave birth from government facilities however a higher percentage of satisfaction was reported in private facilities. Therefore, all stakeholders have to emphatically work on those identified factors to improve maternal satisfaction with intrapartum care services Keywords: Intrapartum care services, maternal outcome, satisfaction.